Frequently asked Questions!
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Have a question that we might be able to quickly answer?
Check out our FAQ statements below and hopefully we'll be able to answer your questions! If there is anything that you are still wondering but can't find an answer here then let us know! We love answering your questions so send us an email anytime 24/7. We're all ears, buccaneers! Contact us at: [email protected] |
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Who is Red Moon Cosplay Solutions?
Ahoy there!
We're a local Edmonton based E commerce Retailer that caters to selling crafting materials and supplies to many hobbyist markets including but not limited to Tailoring, Leather working, Cosplay (Costume play), LARP (Live action role play) and many others.
We're a local Edmonton based E commerce Retailer that caters to selling crafting materials and supplies to many hobbyist markets including but not limited to Tailoring, Leather working, Cosplay (Costume play), LARP (Live action role play) and many others.
How do I learn about the ambassador program and can I join?
Aye Cap'n!
We are currently looking at always adding new Ambassadors to our program as its a great way to help us help others and gives you the ability to help grow as both an ambassador and help people when purchasing supplies! You can learn more about this program on our page here; as well as apply when you have a moment and we will go over it and look at your application request and send you more info.
We are currently looking at always adding new Ambassadors to our program as its a great way to help us help others and gives you the ability to help grow as both an ambassador and help people when purchasing supplies! You can learn more about this program on our page here; as well as apply when you have a moment and we will go over it and look at your application request and send you more info.
Why don't you guys have a retail location at the moment?
We originally designed our company as an Online Ecommerce platform in order to make a fun and local shopping experience, A few years ago when we started our company we actually only tinkered and built things for people who contacted us and for personal use, After a while we decided that because already purchased in bulk quantities and wanted to offer more to our friends around us, we searched around and noticed that there was no companies who offered every product we wanted or needed sometime, so we thought why not be those guys.. and now we want to help everyone besides us and from that we now sell supplies and props to customers, At heart we're nerds, tinkerers and hobbyists, we enjoy a healthy and growing culture, So we'll start with this and hopefully in the near future we can expand and open a big makerspace or store for everyone!
For now you can come visit our store in the current home store setup we use via appointment if you can't shop online.
For now you can come visit our store in the current home store setup we use via appointment if you can't shop online.
Why do you guys have so many ways to pay?
We’re awesome. Haha #highfive
Actually the main reason why is because we used to and still do; Sell things that we’ve made and/or worked on and we all know that some days not everyone has money to pay for something and/or has the right type of media to pay for something. (Having cash but no credit card, etc.) So over the years we’ve worked hard on trying to help everyone out like we normally do but also with payment.
Our friends and colleagues, customers and everyone else usually love payment freedom.
So why not extend this from our old ways into our new retail company as well. Just another reason to shop with us :3
Cash - Available now
Credit card - Available now
Debit card - Available now
Cheque - Available now
Invoice - Available now
Paypal - Available now
Money Order - Available now
Email transfer - Available now
Direct wire link transfer - Available now
Pinnacle Pay (Purchase Order Account) - Available March 25, 2024
Textpay - Available now
Gift card or Gift certificate - Available now
NET 30/60 - Available March 25, 2024
Apple Pay - Available now
Android Pay - Available now
Payments are normally accepted in all forms however we reserve the right to adjust and alter methods available for all purchases if we need to for any reason.
More will be added in the future if we think you all want it!
Actually the main reason why is because we used to and still do; Sell things that we’ve made and/or worked on and we all know that some days not everyone has money to pay for something and/or has the right type of media to pay for something. (Having cash but no credit card, etc.) So over the years we’ve worked hard on trying to help everyone out like we normally do but also with payment.
Our friends and colleagues, customers and everyone else usually love payment freedom.
So why not extend this from our old ways into our new retail company as well. Just another reason to shop with us :3
Cash - Available now
Credit card - Available now
Debit card - Available now
Cheque - Available now
Invoice - Available now
Paypal - Available now
Money Order - Available now
Email transfer - Available now
Direct wire link transfer - Available now
Pinnacle Pay (Purchase Order Account) - Available March 25, 2024
Textpay - Available now
Gift card or Gift certificate - Available now
NET 30/60 - Available March 25, 2024
Apple Pay - Available now
Android Pay - Available now
Payments are normally accepted in all forms however we reserve the right to adjust and alter methods available for all purchases if we need to for any reason.
More will be added in the future if we think you all want it!
Where do you guys ship to?
Nobody Ships like Pirates!
We can ship packages anywhere in the world.
Local - Ok!
Domestic - Also Ok!
International - Of course, Also Ok!
Give us an address and we have the ability to take it there for you! Welcome Aboard!
We can ship packages anywhere in the world.
Local - Ok!
Domestic - Also Ok!
International - Of course, Also Ok!
Give us an address and we have the ability to take it there for you! Welcome Aboard!
I heard you guys got thermoplastics! What about Worbla?
As much as we would like to carry and sell everything, We strive to carry things that other retailers lack good quanity/kinds of or products that could be sold to the current market of buyers because the amount in other retailers is not enough at the moment.
There are two-three other local retailers for Worbla's Finest Art in Edmonton, There is no need for us to sell it at this time. The Market is balanced for Worbla sales right now.
We'll let you know if things change in the future and we start to look into Worbla again.
There are two-three other local retailers for Worbla's Finest Art in Edmonton, There is no need for us to sell it at this time. The Market is balanced for Worbla sales right now.
We'll let you know if things change in the future and we start to look into Worbla again.
You guys are carrying Thibracast, Do you also sell Arda Wigs?
Yes! We do have access to sell Thibracast currently but due to spacing and us specializing in EVA and Paints we usually devote more space in warehouse to these products instead of thermoplastics, Inquire and we can check availability.
If you need some thibracast, please let us know and we can get one shipped out to you!
[email protected]
If you need some thibracast, please let us know and we can get one shipped out to you!
[email protected]
I Ordered some stuff from you guys and it hasn't arrived yet, Where is it?
Ahoy there!
We currently have a 0% receive ratio on all products shipped meaning, We always hit target with everything we ship out as well as we ship very fast normally with most packages shipped from us arriving within 1-2 business days in Edmonton, 2-4 for most other places and normally less than 7 days for international depending on the shipping methods however after the pandemic now, some processing times and shipping times for anything outside of Canada can add up from 4-14 days depending.
We offer Fast Shipping, All shipped orders come tracked and package insured for damage on all carriers around the world.
Nobody ships like pirates!
However; This even sounds strange and we're all ears buccaneers!
Sorry to hear this first mate! It looks like one of our shipping boats might of went astray and couldn't find it's dock to deliver to you in time. Send us an email and we'll track down the vessel it was being carried on and get you the coordinates of their location currently!
Our respond time is normally very quick even in the early hours of the morning so let us know if you need a hand!
[email protected]
We currently have a 0% receive ratio on all products shipped meaning, We always hit target with everything we ship out as well as we ship very fast normally with most packages shipped from us arriving within 1-2 business days in Edmonton, 2-4 for most other places and normally less than 7 days for international depending on the shipping methods however after the pandemic now, some processing times and shipping times for anything outside of Canada can add up from 4-14 days depending.
We offer Fast Shipping, All shipped orders come tracked and package insured for damage on all carriers around the world.
Nobody ships like pirates!
However; This even sounds strange and we're all ears buccaneers!
Sorry to hear this first mate! It looks like one of our shipping boats might of went astray and couldn't find it's dock to deliver to you in time. Send us an email and we'll track down the vessel it was being carried on and get you the coordinates of their location currently!
Our respond time is normally very quick even in the early hours of the morning so let us know if you need a hand!
[email protected]
