Frequently asked Questions!
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Have a question that we might be able to quickly answer?
Check out our FAQ statements below and hopefully we'll be able to answer your questions! If there is anything that you are still wondering but can't find an answer here then let us know! We love answering your questions so send us an email anytime 24/7. We're all ears, buccaneers! Contact us at: Support@redmooncosplay.com |
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Who is Red Moon Cosplay Solutions?
Ahoy there!
We're a local Edmonton based E commerce Retailer that caters to selling crafting materials and supplies to many hobbyist markets including but not limited to Tailoring, Leather working, Cosplay (Costume play), LARP (Live action role play) and many others.
We're a local Edmonton based E commerce Retailer that caters to selling crafting materials and supplies to many hobbyist markets including but not limited to Tailoring, Leather working, Cosplay (Costume play), LARP (Live action role play) and many others.
How does your Charity Donation Program work?
We are a local company that strives to help everyone as much as we can and have come up with a way to help the local communities that may need help even though they do not pertain to our business model or ask us for help.
Currently when a customers purchase on our website is worth more than 15$ pretax we will take 1$ from the total bill after payment and put it towards our monthly charity.
We'll step in for you and donate 1$ to the charity in Lieu for every purchase in this format over 15$
This way everyone gets something at the end of the day, the customer gets their items, the charity gets 1$ and we are able to extend help to multiple parties via this program.
If you have any other questions or concerns let us know and read about our charity program via our store info tab at the top of our site.
Currently when a customers purchase on our website is worth more than 15$ pretax we will take 1$ from the total bill after payment and put it towards our monthly charity.
We'll step in for you and donate 1$ to the charity in Lieu for every purchase in this format over 15$
This way everyone gets something at the end of the day, the customer gets their items, the charity gets 1$ and we are able to extend help to multiple parties via this program.
If you have any other questions or concerns let us know and read about our charity program via our store info tab at the top of our site.
Why don't you guys have a retail location at the moment?
We originally designed our company as an Online Ecommerce platform in order to make a fun and local shopping experience, A few years ago when we started our company we actually only tinkered and built things for people who contacted us and for personal use, After a while we decided that because already purchased in bulk quantities and wanted to offer more to our friends around us, we searched around and noticed that there was no companies who offered every product we wanted or needed sometime, so we thought why not be those guys.. and now we want to help everyone besides us and from that we now sell supplies and props to customers, At heart we're nerds, tinkerers and hobbyists, we enjoy a healthy and growing culture, So we'll start with this and hopefully in the near future we can expand and open a big makerspace or store for everyone!
For now you can come visit our store in the current home store setup we use via appointment if you can't shop online.
For now you can come visit our store in the current home store setup we use via appointment if you can't shop online.
Why do you guys have so many ways to pay?
We’re awesome. Haha #highfive
Actually the main reason why is because we used to and still do; Sell things that we’ve made and/or worked on and we all know that some days not everyone has money to pay for something and/or has the right type of media to pay for something. (Having cash but no credit card, etc.) So over the years we’ve worked hard on trying to help everyone out like we normally do but also with payment.
Our friends and colleagues, customers and everyone else usually love payment freedom.
So why not extend this from our old ways into our new retail company as well. Just another reason to shop with us :3
Cash - Available now
Credit card - Available now
Debit card - Available now
Cheque - Available now
Invoice - Available now
Paypal - Available now
Money Order - Available now
Email transfer - Available now
Direct wire link transfer - Available now
Pinnacle Pay (Purchase Order Account) - Spring 2018 Release
Textpay - Available now
Gift card or Gift certificate - Available now
NET 30/60 - Spring 2018 Release
Apple Pay - Available now
Android Pay - Available now
Bitcoin - Implementation in processing
More will be added in the future if we think you all want it!
Actually the main reason why is because we used to and still do; Sell things that we’ve made and/or worked on and we all know that some days not everyone has money to pay for something and/or has the right type of media to pay for something. (Having cash but no credit card, etc.) So over the years we’ve worked hard on trying to help everyone out like we normally do but also with payment.
Our friends and colleagues, customers and everyone else usually love payment freedom.
So why not extend this from our old ways into our new retail company as well. Just another reason to shop with us :3
Cash - Available now
Credit card - Available now
Debit card - Available now
Cheque - Available now
Invoice - Available now
Paypal - Available now
Money Order - Available now
Email transfer - Available now
Direct wire link transfer - Available now
Pinnacle Pay (Purchase Order Account) - Spring 2018 Release
Textpay - Available now
Gift card or Gift certificate - Available now
NET 30/60 - Spring 2018 Release
Apple Pay - Available now
Android Pay - Available now
Bitcoin - Implementation in processing
More will be added in the future if we think you all want it!
Where do you guys ship to?
Nobody Ships like Pirates!
We can ship packages anywhere in the world.
Local - Ok!
Domestic - Also Ok!
International - Of course, Also Ok!
Give us an address and we have the ability to take it there for you! Welcome Aboard!
We can ship packages anywhere in the world.
Local - Ok!
Domestic - Also Ok!
International - Of course, Also Ok!
Give us an address and we have the ability to take it there for you! Welcome Aboard!
I heard you guys got thermoplastics! What about Worbla?
As much as we would like to carry and sell everything, We strive to carry things that other retailers lack good quanity/kinds of or products that could be sold to the current market of buyers because the amount in other retailers is not enough at the moment.
There are two-three other local retailers for Worbla's Finest Art in Edmonton, There is no need for us to sell it at this time. The Market is balanced for Worbla sales right now.
We'll let you know if things change in the future and we start to look into Worbla again.
There are two-three other local retailers for Worbla's Finest Art in Edmonton, There is no need for us to sell it at this time. The Market is balanced for Worbla sales right now.
We'll let you know if things change in the future and we start to look into Worbla again.
You guys are carrying Thibracast, Do you also sell Arda Wigs?
Yes! We do have access to sell both Thibracast and Arda Wigs currently, At this time we haven't ordered or made Arda wigs available as we are working on a bigger release event to happen this year coming up. However we will be bringing in Arda Wigs sometime in 2017.
If you need a wig or some thibracast from Arda, please let us know and we can get one shipped out to you!
Support@redmooncosplay.com
If you need a wig or some thibracast from Arda, please let us know and we can get one shipped out to you!
Support@redmooncosplay.com
I Ordered some stuff from you guys and it hasn't arrived yet, Where is it?
Ahoy there!
We currently have a 0% receive ratio on all products shipped meaning, We always hit target with everything we ship out as well as we ship very fast normally with most packages shipped from us arriving within 1-2 business days in Edmonton, 2-4 for most other places and normally less than 7 days for international depending on the shipping methods.
We offer Fast Shipping, All shipped orders come tracked and package insured for damage on all carriers around the world.
Nobody ships like pirates!
However; This even sounds strange and we're all ears buccaneers!
Sorry to hear this first mate! It looks like one of our shipping boats might of went astray and couldn't find it's dock to deliver to you in time. Send us an email and we'll track down the vessel it was being carried on and get you the coordinates of their location currently!
Our respond time is normally very quick even in the early hours of the morning so let us know if you need a hand!
Support@redmooncosplay.com
We currently have a 0% receive ratio on all products shipped meaning, We always hit target with everything we ship out as well as we ship very fast normally with most packages shipped from us arriving within 1-2 business days in Edmonton, 2-4 for most other places and normally less than 7 days for international depending on the shipping methods.
We offer Fast Shipping, All shipped orders come tracked and package insured for damage on all carriers around the world.
Nobody ships like pirates!
However; This even sounds strange and we're all ears buccaneers!
Sorry to hear this first mate! It looks like one of our shipping boats might of went astray and couldn't find it's dock to deliver to you in time. Send us an email and we'll track down the vessel it was being carried on and get you the coordinates of their location currently!
Our respond time is normally very quick even in the early hours of the morning so let us know if you need a hand!
Support@redmooncosplay.com
